Customer Experience - Customer Care Concierge
Core
First point of contact for customers, families, and the community, providing exceptional service and support across a range of enquiries for older South Australians.
Role type
Customer Care Concierge
Builds
Customer support services and guidance for older adults
Domain
Community services / Elderly care
Deliverable
client delivery
Required skills
Customer service, empathy, communication, relationship building, information accuracy, problem solving
Preferred skills
Contact centre experience, organisational skills, ability to manage competing priorities
Responsibilities
Responding to customer enquiries and providing accurate information about services and programs, building strong relationships with customers and families, identifying customer needs and connecting individuals with appropriate support options, resolving enquiries efficiently, contributing to continuous improvement initiatives
Seniority
Individual Contributor
