Client Care Advisor / Home Care Consultant – Santa Rosa, CA
Core
Guide older adults and families through in-home care decisions, conduct consultations, coordinate service starts, and manage ongoing client relationships.
Role type
Senior IC Client Care Advisor (Consultative Sales & Care Coordination)
Builds
In-home care service engagements for older adults
Domain
Senior Care / Home Health Services
Required skills
Consultative sales, care coordination, relationship management, structured discovery conversations, cross-functional partnership, CRM/data management, operational discipline
Preferred skills
Healthcare Administration, Social Work, Gerontology, experience working with older adults
Technologies
CRM, Salesforce, Microsoft Office
Responsibilities
Conduct high-quality care consultations to assess needs and urgency, lead service starts and onboarding, drive client retention through reassessments and care plan adjustments, partner with operations and scheduling teams, manage client portfolio and documentation
Seniority
Mid-level, hands-on IC