Aging Specialist
Core
Serve as a frontline resource for older New Yorkers and their caregivers by managing inquiries, resolving concerns, and promoting aging services through a contact center and community outreach.
Role type
Community outreach and client support specialist
Builds
Access to resources, services, and opportunities for older adults
Domain
Public sector / Social services / Aging advocacy
Deliverable
client delivery
Required skills
Community engagement, stakeholder communication, resource navigation, public speaking, training facilitation, data documentation
Preferred skills
Experience in community-centered activities, knowledge of aging services
Responsibilities
Answering calls and emails from community members and caregivers to resolve concerns; Documenting and tracking interactions in a correspondence system; Representing the agency at community events and resource fairs; Delivering presentations to external partners; Facilitating internal and external training sessions on program procedures and standards