Customer Support Specialist
Core
Support HomeMade customers (older people) to self-manage their service providers and optimize funds via a technology platform.
Role type
Customer Support Specialist (Aged Care Tech)
Builds
Customer support plans and service provider onboarding for older adults
Domain
Aged care / Healthtech
Deliverable
client delivery
Required skills
multi-channel communication, case management, customer onboarding, account documentation, system troubleshooting, conflict resolution, process improvement
Preferred skills
sales/account management experience, Google Suite proficiency, Salesforce experience, cloud-based contact centre software familiarity
Technologies
Salesforce, Google Suite, cloud-based contact centre software
Responsibilities
Manage high volume of inbound/outbound calls and emails; onboard and support customers; update customer profiles and shift notes in Salesforce; resolve complaints and escalate issues; liaise with accounts team for payments and onboarding; participate in process improvement workshops
Seniority
Individual Contributor
