Quereinsteiger Kundenservice (m/w/d)
On-site
Core
Telephone-based B2C consulting for care-dependent individuals, conducting needs analysis, and referring clients to care service providers.
Role type
Customer service representative (care sector) (via careerplan.io/jobs/1697218-quereinsteiger-kundenservice-mwd-at-vp-verbund-pflegehilfe-gmbh)
Builds
Referrals to care service providers
Domain
Healthcare / Social Care
Deliverable
client delivery
Required skills
German (fluent), telephone communication, customer orientation, goal orientation
Preferred skills
Sympathetic, self-confident, ambitious
Responsibilities
Conduct goal-oriented B2C conversations, provide telephone counseling for care-dependent individuals, perform individual needs analysis, document in CRM system, refer to suitable care service providers