Senior Representative Trade Experience Contact Center
Core
Manage end-to-end order administration and customer support for trade accounts across phone, email, and chat channels.
Role type
Senior Customer Support Representative (Trade Experience)
Builds
Order updates, pricing verification, inventory checks, quotes, returns, and delivery support for trade customers.
Domain
Supply chain / Trade services
Deliverable
product features
Required skills
Order management, multi-channel support (phone/email/chat), data accuracy, problem-solving, system navigation, SLA adherence
Preferred skills
Trade industry experience, virtual call center experience, supply chain background, SAP ECC knowledge
Technologies
SAP ECC/Fiori, Salesforce, Genesys, REX, iWD
Responsibilities
Manage inbound trade customer interactions; Process order management requests; Resolve complex pre- and post-delivery inquiries; Process POD automations; Maintain compliance with SLAs and SOPs; Identify workflow gaps for continuous improvement.
Seniority
Senior, hands-on IC
