Customer Care Associate - Enterprise (Turkey)

London 💼 Full-time🗓 2026-08-18 → 2026-09-26

Core

Dedicated to one strategic enterprise account, owning the end-to-end customer experience from first contact to resolution while driving continuous process improvements.

Role type

Senior Customer Care Associate (Enterprise)

Builds

SaaS platform for food distributors automating orders, sales, and payments

Domain

Food supply chain / B2B SaaS

Deliverable

client delivery

Required skills

Enterprise account management, multi-channel support (chat, email, WhatsApp), independent troubleshooting, SLA management, cross-functional collaboration, process improvement, external agent coaching

Preferred skills

B2B/SaaS/tech support experience, French/German/Spanish proficiency

Technologies

WhatsApp, chat, email

Responsibilities

Own day-to-day support for a strategic enterprise account; deliver against service standards and SLAs; troubleshoot and solve problems independently; partner with customer success and implementation to resolve recurring issues; turn frontline insights into product and process improvements; coach and coordinate external agents

Seniority

Mid-level, hands-on IC

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About Choco

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.