O2C Customer Support
Core
Manage end-to-end order-to-cash processes, including order entry, invoicing, fulfillment monitoring, and customer communication to ensure timely delivery and resolve issues.
Role type
O2C Customer Support Specialist
Builds
Order fulfillment and customer service operations for the EMEA region
Domain
Supply Chain / Logistics / Order-to-Cash
Required skills
ERP systems (SAP), order management, invoicing, customer communication, issue resolution, stakeholder collaboration, compliance, time management, problem-solving
Preferred skills
Bachelor's degree in Business Administration/Supply Chain/Logistics, 1-2 years experience in Customer Service/Order Management/Supply Chain, Microsoft Excel, additional languages (German, French, Spanish, Italian, Nordic)
Responsibilities
Process customer orders from entry through invoicing, monitor and manage orders throughout fulfillment, communicate proactively with customers regarding status and delays, resolve order-related issues and complaints, escalate supply and delivery risks, support continuous improvement initiatives
Seniority
Junior to Mid-level, hands-on IC (via careerplan.io/jobs/562949978684832-o2c-customer-support-at-bayer)