Customer Service Representative
Core
Trusted support partner resolving complex customer enquiries and escalations for healthcare professionals and patients.
Role type
Senior Customer Care Representative
Builds
Customer support services and issue resolution for medical technology products
Domain
Healthcare / Medical Technology
Deliverable
client delivery
Required skills
Complex problem solving, stakeholder relationship building, process improvement, ownership of issue resolution, multi-priority management
Preferred skills
CRM/ERP platform proficiency (Salesforce, SAP, ServiceNow), regulated industry experience, complaint resolution
Responsibilities
Managing and resolving complex customer enquiries and escalations, identifying process improvement opportunities, building relationships with customers and internal stakeholders, taking ownership of issues to resolution
Seniority
Mid-level, hands-on IC