Customer Service Representative
Core
Deliver exceptional service and ensure seamless customer experience throughout the order fulfilment and delivery process for hospital customers and home patients.
Role type
Customer Service Representative (Order Fulfilment)
Builds
Order fulfilment and delivery operations for healthcare products
Domain
Healthcare / Medical Devices
Deliverable
product features
Required skills
Customer service, order processing, complaint resolution, CRM/ERP systems, MS Office Suite, multi-source information management
Preferred skills
Technical support, supply chain, planning, warehouse operations
Responsibilities
Respond to customer enquiries via telephone, electronic, or face-to-face; process orders efficiently and accurately; resolve customer complaints and handle product returns; raise adverse events and product complaints; assist with product availability and pricing enquiries.
Seniority
Junior to Mid-level, hands-on IC