Customer Care Representative
Core
Manage end-to-end order processes, coordinate urgent deliveries, and resolve operational challenges for hospitals and healthcare professionals in the Romanian market.
Role type
Customer Care Representative (Order Management)
Builds
Order-to-cash processes and timely product delivery for MedTech clients
Domain
MedTech / Healthcare / Supply Chain
Required skills
Order management, SAP, stakeholder management, problem-solving, cross-functional collaboration, regulatory compliance
Preferred skills
MedTech/healthcare experience, CRM knowledge, process improvement
Technologies
SAP, CRM, Microsoft Office, Excel, DHL, TNT, FedEx, UPS
Responsibilities
Manage full order-to-cash process including standard and urgent orders; Support customers and sales teams with inquiries and delivery coordination; Monitor deliveries and cooperate with courier partners; Resolve order discrepancies, invoicing issues, returns, and escalations; Maintain accurate records in SAP and CRM systems; Collaborate cross-functionally with Sales, Planning, Finance, Logistics, Quality, and Operations teams; Ensure compliance with company procedures and regulatory requirements
Seniority
Individual Contributor
