Conseiller(ère) Relation Client, Côte d'Ivoire
Core
First point of contact between healthcare clients and Zipline operations teams, ensuring smooth order processing and incident resolution for critical medical supplies.
Role type
Customer Care Advocate (Healthcare Logistics)
Builds
Reliable delivery of essential medical products (blood, vaccines, medicines) to healthcare systems in Côte d'Ivoire.
Domain
Healthcare logistics and autonomous drone delivery operations
Deliverable
client delivery
Required skills
order management, incident tracking, stakeholder coordination, regulatory compliance, inventory selection, proactive communication
Preferred skills
knowledge of BBMS/SAP/eVLMIS, understanding of essential health products (blood, vaccines, animal health), English proficiency
Technologies
BBMS, SAP, eVLMIS, Zipline order management system
Responsibilities
Receive and process client orders via authorized channels; prioritize orders based on urgency and operational impact; collaborate with warehouse and flight operations to confirm order status; track orders and proactively communicate delays or updates to clients; qualify incidents and document actions in designated tools; apply distribution best practices to ensure product selection and quantity accuracy; identify recurring client difficulties to drive process improvements.
Seniority
Individual Contributor, operational support level
