Customer Success Specialist
Core
Process and track customer orders, manage account updates, and respond to inquiries to ensure timely resolution and meet customer expectations.
Role type
Customer Success Specialist
Builds
Order fulfillment and customer support operations
Domain
Life Sciences / Genomics
Deliverable
client delivery
Required skills
Order processing, CRM/ERP systems, customer communication, problem-solving, relationship building, prioritization
Preferred skills
Salesforce, irregular hours flexibility
Technologies
Salesforce, ERP systems (via careerplan.io/jobs/5446517008-customer-success-specialist-at-watchmaker-genomics)
Responsibilities
Process orders and sample requests while adhering to timelines; Respond to customer queries via email, live chat, video and phone; Escalate complaints or issues to management; Identify common problems and suggest improvements; Maintain product knowledge regarding kit configurations.
Seniority
Mid-level, hands-on IC