Gerente de Contas Técnico(a)
Core
Technical Account Manager supporting Large/Enterprise clients by managing operations, relationships, and project delivery for a flexible benefits platform.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Flexible benefits solutions for corporate clients
Domain
HR Tech / Benefits Management
Deliverable
client delivery
Required skills
CRM management, Project Management, Commercial process knowledge, Stakeholder management, Contract analysis, Incident management, Playbook creation
Preferred skills
Strategic alignment, Problem solving, Autonomy
Technologies
Salesforce
Responsibilities
Monitor client tickets and align internal teams (Care, Logistics, Finance), conduct feedback meetings with clients after implementation, present quarterly usage reports, support executive BID requests (proposals, system inclusion), manage critical incidents and project plans, create playbooks and FAQs to reduce churn, build relationships with diverse stakeholders.
Seniority
Senior, hands-on IC