Technical Account Manager (TAM)
Core
Own the technical relationship with enterprise clients, acting as a trusted advisor for platform usage, strategy, and risk management.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Client platform health, operational maturity, and adoption of platform capabilities
Domain
Fintech, payments, enterprise software architecture
Deliverable
client delivery
Required skills
Technical account management, solutions architecture, cloud platforms, APIs, distributed systems, software architecture, integrations, system reliability, incident management, escalation processes
Preferred skills
Enterprise client experience in fintech/banking, cross-functional coordination, stakeholder management
Technologies
Cloud platforms, APIs, distributed systems
Responsibilities
Own the technical relationship with the client, develop a deep understanding of the client's architecture, proactively identify and manage risks, provide architectural and operational guidance, lead technical governance, coordinate cross-functional responses, orchestrate high-impact incidents and escalations
Seniority
Senior, hands-on IC
