Channel Success Manager (Enterprise Brokerages)
Core
Ensuring brokers and consultants are successful in selling and supporting health benefit products by acting as a bridge between Service and Sales.
Role type
Channel Success Manager (Enterprise Brokerages)
Builds
Health benefit sales pipelines and client retention for brokers and consultants
Domain
Health insurance / Benefits administration
Deliverable
client delivery
Required skills
Relationship management, consultant enablement, sales support, issue escalation resolution, compliance knowledge (HIPAA, IRS/DOL), cross-functional collaboration
Preferred skills
Benefit & COBRA knowledge, Fortune 1,000 stakeholder experience, presentation skills
Technologies
CRM systems, sales enablement tools, communication platforms
Responsibilities
Maintain relationships with top revenue-generating consulting channels, provide training on product changes and compliance, support sales process with demos and proposals, resolve client escalations within 24 hours, collaborate with internal teams to improve products and processes
Seniority
Mid-level, hands-on IC