Contact Centre Agents (Dubbo/Parkes) Multiple Positions Available
Hybrid
Core
Provide high-quality customer service and support across phone, live chat, and administrative channels for the community.
Role type
Contact Centre Agent
Builds
Customer support services for Transport for NSW
Domain
Public sector / Transportation
Deliverable
client delivery
Required skills
Communication, problem-solving, empathy, conflict resolution, transaction processing
Responsibilities
Resolving complex enquiries, processing transactions, meeting performance targets and quality standards, contributing to continuous improvements
Seniority
Individual Contributor