Customer Service Agent, French Speakers
Core
Facilitate perfect journeys for passengers and chauffeurs by handling customer inquiries and resolving issues across calls, live chat, and emails.
Role type
Customer Service Agent (Contact Center)
Builds
Customer support interactions for a premium transportation service
Domain
Transportation / Luxury Chauffeur Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (calls, chat, email), conflict resolution, SLA adherence, shift flexibility, technical proficiency
Preferred skills
Luxury service industry experience, Arabic language
Technologies
Contact center systems, communication platforms
Responsibilities
Conduct calls and chats with customers and chauffeurs, investigate and resolve issues quickly, maintain customer satisfaction targets, prioritize and escalate feedback to management, adhere to operational SLAs and luxury communication standards
Seniority
Individual Contributor