Customer Service Representative (On-Site | Barranquilla)
Core
Provide professional customer support via phone, email, and chat to assist customers with orders, appointments, account access, and general inquiries.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved service requests
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Verbal and written English communication, problem-solving, multitasking, attention to detail, system navigation
Preferred skills
2+ years of customer service or contact center experience
Technologies
Multiple systems, applications, and digital tools
Responsibilities
Provide customer support through phone, email, and chat; Assist with orders, products, and services; Support appointment scheduling; Help customers manage accounts; Resolve customer concerns; Document interactions; Escalate complex issues; Meet quality and productivity standards
Seniority
Individual Contributor (via careerplan.io/jobs/BA-006-D4-C67-2A-601-customer-service-representative-on-site-barranquilla-at-resolvglobal)