Driver Operations Specialist (part-time)
On-siteContractor
Core
Serve as the front line for driver partners, managing accounts, resolving customer issues, and coordinating feedback to improve the driver experience.
Role type
Customer support specialist (driver operations)
Builds
Driver partner experience and operational feedback loops
Domain
Transportation / Ride-sharing
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, Microsoft Office, Google Suite, CRM tools
Responsibilities
Speak with driver partners to help improve their first experience, manage driver accounts, deliver customer service, notice trends and pain points, coordinate customer feedback to business teams
Seniority
Individual contributor, part-time (via careerplan.io/jobs/8008969002-driver-operations-specialist-part-time-at-via)