Service Support Officer
Core
Front-line administrative and customer service role managing enrolments, accounts, and family support for a long day care service.
Role type
Part-time Service Support Officer (Administrative)
Builds
Enrolments, bookings, waitlists, and family accounts for a Latrobe Long Day Care Service
Domain
Early childhood education and care
Required skills
Customer service, administration, accounts processing, IT proficiency (Outlook, Excel, Word), report preparation, record keeping, compliance management
Preferred skills
Proactive approach, relationship building, fast-paced environment management, attention to detail
Responsibilities
Deliver exceptional customer service to families and community members; Monitor and answer phone calls and emails; Support enrolments, bookings, and waitlists; Assist families with Child Care Subsidy enquiries and applications; Process invoices, payments, and family statements; Prepare reports and maintain accurate records; Ensure administrative practices remain compliant and efficient
Seniority
Entry to Mid-level, Part-time