Customer Experience Team Member, Camberley, Hybrid
Hybrid
Core
First point of contact for families across the UK supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
Role type
Customer Experience Team Member
Builds
Customer support interactions via phone, email, and online chat
Domain
Child care and education
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, attention to detail, confidence working across multiple systems, empathy
Responsibilities
Assist families with billing, payments, bookings and subsidy enquiries; Respond to calls, emails and online chat enquiries; Investigate and resolve customer issues; Maintain accurate records across multiple systems
Seniority
Individual Contributor