Customer Experience Consultant
Hybrid
Core
First point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing, and Child Care Subsidy matters.
Role type
Customer Experience Consultant (Contact Centre)
Builds
Customer support interactions across phone, email, and online chat
Domain
Child care and education services
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, attention to detail, multi-system navigation, empathy
Preferred skills
Experience in collections, hospitality, retail, education, or OSHC
Responsibilities
Assist families with billing, payments, bookings, and subsidy enquiries; Respond to calls, emails, and online chat enquiries; Investigate and resolve customer issues; Maintain accurate records across multiple systems
Seniority
Mid-level, hands-on IC