Ombuds Office Program Coordinator
Core
Manage Social Adult Day Care (SADC) registration, payments, and compliance for vulnerable older New Yorkers.
Role type
Program Coordinator (Administrative/Compliance)
Builds
SADC registration portal records and revenue reconciliation
Domain
Public sector / Aging services / Social services
Deliverable
product features | dashboards & analysis | client delivery
Required skills
data entry, record keeping, spreadsheet management, customer service, financial reconciliation, report generation, field visit coordination
Preferred skills
initiative, system improvement suggestions, professional communication
Technologies
SADC Registration Portal, PayPoint, City Pay Research Tool
Responsibilities
Guide SADC operators through registration and resolve technical issues; register payments and reconcile financial reports; unlock/relock accounts; generate weekly/monthly reports; conduct field visits to verify registration data; answer calls and monitor inquiry emails.
Seniority
Mid-level, hands-on IC