(CX) Customer Experience Consultant
Hybrid
Core
Provide support via phone, email, and online chat to help families navigate bookings, billing, payments, and subsidies while resolving issues.
Role type
Customer Experience Consultant (Contact Centre)
Builds
Customer support interactions and resolved account enquiries
Domain
Education / Childcare
Deliverable
client delivery
Required skills
Customer service, problem-solving, verbal and written communication, attention to detail, system navigation, empathy
Responsibilities
Respond to customer enquiries via phone, email, and online chat; Assist families with bookings, billing, payments, and subsidies; Investigate and resolve customer issues and account enquiries; Maintain accurate customer records across multiple systems; Deliver professional, empathetic, and solutions-focused support