Customer Success Manager, UK
Core
Partner with enterprise customers to guide them through complex regulatory intelligence and AI solutions, ensuring adoption and retention.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success plans, product adoption, and retention strategies for enterprise clients in environmental safety and compliance.
Domain
Environmental safety, regulatory intelligence, AI, and compliance software.
Deliverable
client delivery
Required skills
Relationship building, consultative problem-solving, product education, cross-functional collaboration, risk management, stakeholder management, strategic planning, data analysis, presentation skills
Preferred skills
Renewal and expansion experience, CRM proficiency (Salesforce, Gong), Net Revenue Retention (NRR) knowledge, environmental/regulatory domain expertise, AI tool familiarity
Technologies
Microsoft 365, Salesforce, Gong, 3E Protect, 3E Insight
