ICT Operations Officer
Core
Frontline ICT support for desktop, laptop, mobile, and tablet devices across the organization.
Role type
ICT Operations Officer (Service Desk)
Builds
IT service desk tickets and user support workflows
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
IT support, hardware troubleshooting, software troubleshooting, Microsoft Windows support, ITIL best practices, user account security management, cybersecurity incident response, stakeholder engagement
Preferred skills
Diploma of Information Technology, proactive service delivery approach