Job
Core
First-line and second-line IT support for digital workplace environments and essential business applications, including 24/7 security incident handling.
Role type
IT Support Engineer (Service Desk)
Builds
Stable digital workplace environments and application availability for core business users
Domain
Financial Services / IT Operations
Deliverable
infrastructure
Required skills
IT support, Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange), hardware troubleshooting, service desk tools, ITIL practices, security operations
Preferred skills
SOC exposure
Technologies
Windows, Defender, Intune, Office 365, Azure, Exchange, MS 365, AD
Responsibilities
Maintain essential infrastructure (networks, laptops, phone systems), diagnose and resolve IT incidents, install and maintain hardware/software, document standards and procedures, manage software and hardware assets, liaise with IT vendors
Seniority
Mid-level, hands-on IC