Senior ServiceNow Business Analyst
Core
Guide ServiceNow projects from requirements through delivery, translating business needs into technical solutions for clients.
Role type
Senior ServiceNow Business Analyst
Builds
IT service management and workflow automation solutions on the ServiceNow platform
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, business requirements gathering, process improvement, change management, Agile and waterfall methodologies, stakeholder management, workflow automation
Preferred skills
ServiceNow Certified System Administrator (CSA), ITIL framework knowledge
Technologies
ServiceNow, ITIL
Responsibilities
Partner with stakeholders to gather and document business requirements; coordinate workshops, demonstrations, and testing activities; advocate for solution quality and best practices; maintain project documentation; identify opportunities to optimize workflows and automate activities; collaborate with distributed virtual teams.
Seniority
Senior, hands-on IC
