Solution Architect/Project Manager (ServiceNow)
Core
Design, implement, and evolve ServiceNow ITSM solutions while leading technical aspects of digital transformation projects.
Role type
Solution Architect / Project Manager (ServiceNow)
Builds
ITSM platforms, integrations with monitoring and incident tools, and service-based information systems.
Domain
IT Service Management (ITSM), Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration and development, ITSM module expertise (ITSM, CMDB, Request Management, Service Catalog), API integration (REST/SOAP, MID Server), Agile and traditional project management methodologies, technical solution design, stakeholder requirement gathering
Preferred skills
ITIL Foundation certification, ServiceNow Certified System Administrator (CSA)
Technologies
ServiceNow, REST, WebAPI, JDBC, MS Visio, MS Project, JavaScript
Responsibilities
Design technical solutions on ITSM platforms including integrations with monitoring and incident tools, translate business requirements into development specifications aligned with ITIL best practices, configure and develop simple components in ServiceNow, support architecture design in collaboration with technical teams
Seniority
Mid-level (4-6 years experience)
