Business Analyst - ServiceNow - Business Line Solutions & Expertises - Ile de france
Core
Business Analyst supporting large enterprise clients in digital transformation and business process optimization using the ServiceNow platform.
Role type
Business Analyst (ServiceNow)
Builds
ServiceNow solutions including ITSM, workflows, and catalogs for enterprise clients.
Domain
IT Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business process analysis, requirements elicitation, functional specification writing, user story creation, solution design collaboration, user acceptance testing, change management
Preferred skills
CSA, CIS, SCRUM/SAFe certifications
Technologies
ServiceNow
Responsibilities
Collect, analyze, and challenge client business needs; lead functional workshops and scoping sessions; write functional specifications and user stories; collaborate with technical teams (Tech Leads, Architects, Developers); support functional testing and user validation; drive change management and solution adoption.
Seniority
Mid-Senior, hands-on IC
