ServiceNow Experte mit ITSM Fokus (m/w/d)
Core
Architecting and implementing IT Service Management (ITSM) processes and solutions on the ServiceNow platform.
Role type
ServiceNow ITSM Expert (Implementation & Architecture)
Builds
ITSM process architectures, workflow configurations, and integrations on ServiceNow
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform configuration, ITSM process management, ITIL framework knowledge, requirement analysis, project leadership, agile methodologies, integration design
Preferred skills
ServiceNow Certified System Administrator, ServiceNow Implementation Specialist, advanced ServiceNow module expertise
Technologies
ServiceNow, ITIL
Responsibilities
Lead implementation projects for ServiceNow platform enhancements and integrations, conduct requirement workshops with business stakeholders, configure processes and workflows, support platform releases and upgrades
Seniority
Mid-Senior, hands-on IC