ServiceNow Senior. Business Analyst (SPM)
Core
Lead the collection, synthesis, analysis, and documentation of existing business processes and design of new business processes for US federal government clients.
Role type
Senior ServiceNow Functional Lead (Business Analysis)
Builds
New business processes and ServiceNow implementations for defense, national security, and public safety organizations
Domain
US Federal Government / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow implementation leadership, business process analysis, stakeholder collaboration, project management, team leadership
Preferred skills
Agile user story development, functional test script writing, ServiceNow CSA or CIS-ITSM certification
Technologies
ServiceNow
Responsibilities
Manage functional ServiceNow designers and change management team, lead requirement activities, lead functional design activities
Seniority
Senior, hands-on IC with team leadership