ServiceNow CSA Manager
Core
Managing ServiceNow client implementations and leading workstreams from planning through deployment and support for ITSM, ITOM, and IRM domains.
Role type
Senior IC ServiceNow CSA Manager
Builds
Production ServiceNow instances and consulting deliverables for enterprise clients
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Identity and Risk Management (IRM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ITSM/ITOM/IRM domain expertise, agile project delivery, team leadership, business requirement translation, financial and cost management
Preferred skills
ServiceNow CIS certifications (Discovery, Event Management, Service Mapping, Risk and Compliance, Third-party Risk Management, Vulnerability Response), business development
Technologies
ServiceNow
Responsibilities
Manage ServiceNow client implementations leading multiple workstreams; facilitate client workshops to introduce leading practices; partner with decision-makers to define project roadmaps; coach, train, and mentor team members and clients; lead onshore and offshore teams in delivering agile workstreams; support business development efforts including opportunity identification and proposal preparation; manage engagements in line with financial and cost management policies
Seniority
Manager, hands-on IC with team leadership
