Director, Customer Success Operations
Core
Build and operationalize the Customer Success Operations function in the US, focusing on software delivery, project management, and connecting customer value with engineering teams.
Role type
Director, Customer Success Operations (US)
Builds
Mature operating models for customer success, project tracking/reporting infrastructure, and team onboarding systems.
Domain
Energy sector (electricity grids) + Software delivery/Project Management
Deliverable
production ML models
Required skills
Leadership in Customer Success or Professional Services, Project Management/PMO strategy, Digital transformation, Governance & risk mitigation, Team structure design, Data & tooling (Jira/Asana/Fibery), Stakeholder communication
Preferred skills
Experience in infrastructure or energy sector
Responsibilities
Build US Operations function from early-stage to mature model, Define project management best practices, Design project tracking & reporting dashboards, Set team configuration standards, Design onboarding & learning systems, Track team sustainability signals
Seniority
Director, strategic autonomy & operational execution
