Trade Services Executive
Core
Respond to client queries via phone, email, live chat, and messaging to deliver exceptional service and maintain high customer satisfaction in a high-volume call centre setting.
Role type
Customer service executive (financial services)
Builds
Client support and satisfaction for a global CFD trading and share investing platform
Domain
Financial services / Fintech / CFD trading
Deliverable
client delivery
Required skills
Customer service orientation, verbal and written communication, resilience, adaptability, passion for financial markets
Preferred skills
Previous customer service experience, knowledge of CFD trading or investments
Technologies
Trading platforms (internal)
Responsibilities
Respond to client queries via phone, email, live chat, and messaging; Act as a brand ambassador; Identify opportunities to enhance the client experience; Provide a world-class experience to clients.
