Digital Support Associate I
Core
Answer customer and partner inquiries via email, chat, and phone regarding payments, product usage, and financing options while providing technical troubleshooting.
Role type
entry-level customer support associate
Builds
customer and partner support experience for a fintech platform
Domain
financial technology
Deliverable
client delivery
Required skills
written communication, grammar and spelling, phone/chat/email etiquette, problem-solving, basic technical troubleshooting, attention to detail
Preferred skills
call center experience (B2B and B2C), stress management, time management
Responsibilities
managing email and chats, application troubleshooting, payment processing, providing quotes and balance inquiries, aiding customers with financial hardship programs, resolving product or service problems, following communication procedures
Seniority
entry-level
