Customer Service Associate
Hybrid
Core
Provide high-quality, responsive customer service primarily through written channels, resolving queries and issues to ensure a positive customer experience.
Role type
Customer Service Associate
Builds
Customer support interactions and feedback loops for product improvement
Domain
Financial Technology (Investment Platform)
Deliverable
client delivery
Required skills
Written communication, customer service principles, digital systems proficiency, data protection awareness, procedure adherence, query escalation, product knowledge
Preferred skills
Telephone communication, team collaboration, public communication experience, customer support system experience