Regional Support Manager
Core
Lead and develop a regional Customer Support team to deliver exceptional service, manage critical technical incidents, and align regional operations with global strategy.
Role type
Senior People Manager (Customer Support)
Builds
High-performing support teams and consistent customer service delivery
Domain
SaaS / Cloud / Print Management
Deliverable
client delivery
Required skills
People leadership, crisis/incident management, strategic planning, data-driven decision making, technical acumen, budget management
Preferred skills
Experience with channel partners (ASCs, OEMs), cross-functional collaboration
Responsibilities
Hire, onboard, coach, and mentor support engineers; Act as primary Regional Incident Manager during platform disruptions; Monitor team SLAs, CSAT, and support metrics; Engage and enable channel partners; Manage regional budgeting
Seniority
Senior, hands-on IC with people leadership
