Senior Manager, Support

India🌐 Remote💼 Full-time🗓 2026-07-09 → 2026-09-25

Core

Overseeing daily operations of a distributed technical support team for APJ customers, managing escalations, and driving process optimization.

Role type

Senior Manager, Technical Support

Builds

Customer support operations and service delivery for the APJ region

Domain

SaaS / Search & Security / Customer Support

Deliverable

client delivery

Required skills

Team leadership (10+ engineers), Process optimization, Change management, Project management, Escalation management, Cross-functional collaboration

Preferred skills

Knowledge Centered Service (KCS) certification, Data insights & AI in support, Search technologies

Responsibilities

Lead and develop a high-performance distributed team of 10-15 engineers; Drive continuous improvement in support efficiency and processes; Manage critical relationships and customer escalations; Act as an internal partner with Product, Sales, and Engineering; Own strategic projects to improve service delivery.

Seniority

Senior, hands-on IC manager

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About Elastic

Elastic is looking for a Paid Social Analyst to join the Digital Marketing Team, focused on supporting the execution of paid social campaigns and operational initiatives. We are seeking a data-driven, detail-oriented Paid Social Analyst based in Costa Rica to join our growing digital marketing team. In this role, you will be tasked with the end-to-end execution, optimization, and reporting of our paid social campaigns.