Manager II, Premier Support Engineering - Amsterdam
Core
Manage, develop, coach, and mentor Premier Support Engineers who troubleshoot client issues and utilize Datadog's 400+ integrations.
Role type
Manager II, Premier Support Engineering
Builds
Technical support solutions and customer success for Datadog's observability platform
Domain
SaaS / Observability / Technical Support
Deliverable
client delivery
Required skills
People management, team coaching and mentorship, performance management, client-centric problem solving, critical thinking, Linux knowledge, basic programming experience, open-source community contribution
Preferred skills
Experience leading other managers, continuous learning mindset
Responsibilities
Manage and mentor Premier Support Engineers, oversee team performance reviews and employee relations, partner with leadership on team initiatives, resolve high-priority escalations
Seniority
Manager II, people leadership
