Outcomes Architect
Core
Build-beside partner helping B2B customers adopt Notion workflows, realize value, and drive retention/expansion for at-risk or flat accounts.
Role type
Senior Outcomes Architect (Customer Success/Account Management)
Builds
Durable Notion workflows and systems tailored to specific customer business problems
Domain
B2B SaaS, Productivity, Collaboration, AI-native workspace
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer adoption and value realization, B2B software discovery, workflow mapping, technical fluency in software configuration, commercial awareness, program management, stakeholder management, AI fluency
Preferred skills
Experience in customer success, solutions consulting, implementation, technical account management, post-sales strategy, usage-based pricing models, shared account ownership
Technologies
Notion, AI tools
Responsibilities
Drive workflow adoption and value realization for a book of named accounts; Partner with Solutions Consultants on account strategy, expansion qualification, and renewal planning; Design and deploy workflows to solve specific business problems; Co-define and manage customer success plans to achieve measurable objectives; Innovate on Outcomes Architect programs to mitigate churn and grow customers
Seniority
Senior, hands-on IC