Service Coordinator / Scheduler
Core
Central coordination point between customers, technicians, and the workshop, managing schedules, quotes, and job administration for a trades business.
Role type
Operations Scheduler
Builds
Field service operations for a trades business in Brisbane
Domain
Trades / Field Service
Required skills
Scheduling in trades/field service, managing multiple technicians, quote preparation, invoice raising, fleet management software, workshop operations knowledge, phone/email communication, prioritization under pressure
Preferred skills
ServiceM8, Fleetio, mechanical environment experience
Technologies
ServiceM8, Fleetio, Employment Hero, Google Drive, Fleetio
Responsibilities
Managing emails for quotes and job enquiries, scheduling field technicians, preparing and sending quotes, answering incoming calls, managing job changes and urgent bookings, raising invoices, following up outstanding payments, ordering workshop parts, updating fleet management systems, coordinating technician check-ins, maintaining compliance tracking
Seniority
Mid-level, hands-on operational role