Field Coordination Specialist
Core
Central hub coordinating field technicians, scheduling work orders, and resolving customer issues to ensure seamless field operations for industrial manufacturers.
Role type
Field Operations Coordinator
Builds
Field service schedules and customer support workflows
Domain
Industrial IoT / Predictive Maintenance
Required skills
CRM proficiency, remote communication tools, scheduling/dispatching, multitasking, problem-solving, stakeholder coordination
Preferred skills
Outbound phone customer service, dispatching experience, fluency in additional languages
Technologies
Salesforce, Zoom, Slack
Responsibilities
Respond to and address field technician concerns, manage incoming scheduling requests via software/phone/email/Slack, coordinate with internal and external stakeholders, schedule and confirm work orders for the Field Service Team, respond to inventory concerns, assist with on-site visit confirmations.
Seniority
Mid-level, individual contributor