12_Bilingual Dispatcher / Scheduler
Core
Bilingual dispatcher and scheduler coordinating home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping) by managing customer communications, booking appointments, and scheduling field technicians.
Role type
Bilingual dispatcher / scheduler
Builds
Daily schedules for field technicians and crews; customer appointment confirmations and updates
Domain
US home services and construction (HVAC, plumbing, electrical, cleaning, landscaping)
Required skills
Bilingual communication (English/Spanish), customer service, scheduling, appointment booking, conflict resolution, multitasking, written English, computer literacy, digital scheduling tools proficiency, invoicing/billing documentation
Preferred skills
Field service software (ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz), US home-service industry experience, HVAC/plumbing/electrical terminology, QuickBooks
Technologies
ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, QuickBooks
Responsibilities
Answer inbound customer calls, texts, and emails; book service appointments and estimates; build and adjust daily schedules for technicians; dispatch jobs and track arrival times; coordinate between Spanish-speaking crews and English-speaking customers; confirm next-day appointments; maintain complete job records including notes, photos, and invoices; escalate emergencies and scheduling conflicts.
Seniority
Mid-level, hands-on IC