Department Coordinator
Core
Coordinate field employees, schedule technicians to customer job sites, and manage service tickets to ensure customer satisfaction.
Role type
Department Coordinator (Operations/Administration)
Builds
Service schedules and work orders for commercial, industrial, and residential door, docking, and security products
Domain
Industrial/Commercial Door & Security Systems
Required skills
Scheduling, Microsoft Office Suite, Billing collection, Report management, Work order creation, Inventory coordination
Preferred skills
Dispatch experience, Technical/mechanical troubleshooting knowledge
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage job tickets and schedules, run department reports, assist with billing paperwork, create service tickets, assist field techs with troubleshooting, provide work orders to warehouse