Department Coordinator
Core
Coordinate field employees, schedule technicians to customer job sites, and manage service tickets to ensure customer satisfaction.
Role type
Department Coordinator (dispatch/scheduling)
Builds
Service schedules and work orders for door, docking, and security product installation and repair
Domain
Commercial/Industrial/Residential door and security product distribution and maintenance
Required skills
Microsoft Office Suite, scheduling, dispatching, billing paperwork, report management, work order creation, inventory coordination, technical troubleshooting assistance
Preferred skills
Dispatch or high-volume administration experience
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage job tickets and schedules, run department reports, assist with billing paperwork, create service tickets, work with estimating team, assist field techs with troubleshooting, provide work orders to warehouse