Customer Onboarding & Success Specialist
Core
Own the project lifecycle and day-to-day Customer Success operations for DACH enterprise and mid-market accounts, ensuring seamless execution from onboarding to renewal.
Role type
Senior Customer Success Specialist (B2B Marketplace)
Builds
Long-term client partnerships and a predictable renewal engine for Gross Services Volume (GSV)
Domain
B2B Freelance Marketplace / Tech Scale-up
Required skills
Client retention and renewal management, Enterprise procurement navigation, Cross-functional stakeholder alignment, Process optimization and workflow creation, Data-driven analytics, German (C1/C2) and English (professional business)
Preferred skills
Dual-sided marketplace dynamics, Master Service Agreement (MSA) governance, AI automation tools, Self-service platform adoption strategies
Technologies
Google Workspace, Notion, Looker, AI productivity utilities
Responsibilities
Track project milestones and coordinate contract extensions, Resolve high-stakes client issues across Sales/Legal/Operations, Partner with Account Managers to optimize operational playbooks, Deliver platform walkthroughs and demos to accelerate self-service adoption
Seniority
Senior, hands-on IC