Service Coordinator
Core
First point of contact for customers, handling phone calls, job bookings, scheduling, and technician dispatch to ensure operations run smoothly.
Role type
Operations Service Coordinator
Builds
Customer service interactions and efficient job scheduling for electrical and air conditioning services
Domain
Trade services (Electrical & Air Conditioning)
Deliverable
dashboards & analysis
Required skills
Scheduling, Dispatch coordination, Customer service, Office administration, Microsoft Office, Email management, Multi-tasking
Responsibilities
Answering incoming customer calls, Booking jobs into scheduling system, Dispatching and coordinating technicians, Managing emails and correspondence, Supporting operations team to ensure on-time job completion