Regional Service Specialist
Core
Dispatching and coordinating regional electrical service technicians to ensure efficient service operations and customer satisfaction.
Role type
Regional Service Specialist (Dispatch Coordinator)
Builds
Maintenance, repair, and commissioning services for electrical systems
Domain
Electrical services / EV charging infrastructure
Required skills
dispatching, work order management, scheduling, customer service, troubleshooting, cross-functional collaboration, ticketing systems management, purchase order processing, mentoring
Preferred skills
electrical industry knowledge, EV charging industry experience
Technologies
Salesforce, ServiceMax, Zendesk, Microsoft Office Suite, Outlook
Responsibilities
Coordinate regional technician schedules and prioritize dispatches, resolve repairs and work orders with support teams, track work orders and financial data, verify job readiness for technicians, serve as primary point of contact for customers and internal teams, manage external ticketing systems and vendor coordination, assist with onboarding new team members
Seniority
Mid-level, hands-on IC